Terms and Conditions

1. Who we are and what these Terms cover

These Terms are between you and Colorwise.me ("Colorwise", "we", "us"). They cover the Colorwise.me website and Colorwise One membership (the Services), including One benefits delivered through My Best Colors and Wardling. The apps' own features and data processing are covered by their separate terms and policies.

Your offer and checkout set out the price, billing interval, trial and included benefits. Our Privacy Policy explains data use; our Refund Policy explains refunds. Nothing here limits rights that applicable law does not allow us to exclude.

By using the Services, you agree to these Terms. Separate purchase or change notices and express acceptance are provided where required by law.

2. Eligibility and your account

You must be 16 or over; creating an account confirms you meet that minimum. If you are below the age of legal majority where you live, obtain any required parent or guardian permission. Purchases must be made by someone legally able to enter the agreement.

Keep your account information accurate and sign-in credentials secure, and contact us about suspected unauthorized access. Accounts and memberships are for your own use and cannot be sold, lent or shared. Professional styling use is permitted if you have the rights and lawful basis for client uploads and provide any required privacy information.

Feature and payment availability depends on your country, device, operating system, applicable law and provider restrictions.

3. Website tools and recommendations

Colorwise.me provides color analysis, palettes, draping and creative tools to support your color and styling choices. Image quality and display settings can affect color appearance, and automated results may contain errors. Consider results alongside your preferences and relevant product details.

The tools complement your judgment and do not replace an individual professional consultation or provide medical or other regulated advice. The Privacy Policy explains website photo processing; the apps' own terms cover their styling, virtual try-on and shopping features.

4. Colorwise One and separate app purchases

An active One membership unlocks the included premium features in Colorwise.me, My Best Colors and Wardling without another in-app purchase. Wardling's Priority Looks styling credits follow the allowance in your offer.

Use the same Colorwise account in Colorwise.me and My Best Colors. For Wardling, connect and verify your account from your One membership page, then sign in to that account in the app. One membership can connect to one eligible Wardling account at a time.

If included access is missing, contact support@colorwise.me with your purchase email and transaction reference.

Separate Apple or Google purchases follow their own offer and store terms, including any additional Wardling credits. Joining One does not cancel those subscriptions; manage their renewal through the store that billed you.

5. Trials, billing and renewal

One renews monthly or yearly. The price, currency, applicable taxes, billing interval and any trial terms are shown before checkout confirmation. A yearly plan covers 12 months and renews annually.

A trial requires a payment method and converts to paid billing when it ends unless you cancel renewal beforehand. Its duration, eligibility and restrictions are shown before you subscribe. Creating another account does not reset trial eligibility.

Paddle sells web purchases as our authorized reseller and Merchant of Record, handling payments, taxes, receipts, billing support and refunds. Colorwise provides the Services and product support. The Paddle Buyer Terms also apply and, with your checkout or receipt, identify the Paddle entity responsible for your purchase.

A failed payment may affect access according to your subscription status. Where required by law, we give notice of price or material paid-benefit changes and an opportunity to cancel before they take effect. New offers do not retroactively change completed purchases or override mandatory rights.

6. Wardling styling credits

One includes styling credits called Priority Looks. The offer shown before you subscribe sets the allowance, refill schedule, trial allowance and rollover or balance limits and forms part of your agreement. See the One membership page. Later page edits do not change an existing plan; changes remain subject to these Terms and applicable notice requirements and customer rights.

Each Priority Look covers one eligible detailed outfit feedback, tailoring, restyling or Try-On+ request, personalized using your relevant styling goals, color season and body-shape preferences.

If a request fails or a credit debit appears incorrect, contact support@colorwise.me with the request details. Your applicable rights relating to non-delivery or defective services remain available.

Installments follow your offer and require an eligible, connected Wardling account and active coverage. The trial installment is granted once; later installments require paid coverage. A paid yearly plan continues to receive monthly installments for the rest of its paid year, including after renewal is canceled.

Unused One styling credits carry over up to your offer's balance cap, which also limits new grants. Credits already granted remain available after One expires; new refills and One premium access stop. Separate app-store credit balances follow their own terms. Credits are not money and cannot be transferred or redeemed for cash; statutory refund rights still apply.

While One is active, you can use the regular processing queue for supported requests if your Priority Looks run out. Processing can take longer; priority requests also have no fixed completion-time guarantee.

7. Managing and canceling your subscription

Select Manage subscription on your One membership page to open the billing portal. You can also use the link in your receipt or contact Paddle buyer support. Manage separate Apple or Google subscriptions through the relevant store.

Canceling renewal prevents renewal charges from the effective cancellation date. Under ordinary end-of-period cancellation, One benefits and eligible monthly Wardling installments continue until your paid period ends, including the rest of a paid yearly plan. Trial access continues until the trial ends. Check the date in your cancellation confirmation. A refund, payment reversal or other lawful termination may end access earlier.

Cancellation does not itself request a refund; see the Refund Policy. Uninstalling, disconnecting Wardling or deleting an account does not cancel billing. Contact support if you need help canceling before deletion.

Expiry does not itself delete saved palettes, your Wardling account or saved looks. Separate app purchases continue under their own terms.

8. Your content and acceptable use

You retain ownership of your content. You give us limited, non-exclusive permission to host, store, analyze, process, transform and display it through our systems and providers only to deliver requested Services and for reasonably necessary security, misuse investigation or legal compliance. The Privacy Policy explains this processing and your save/share choices. This permission does not authorize photo or styling-input use for AI training, research, testimonials or marketing.

Acceptable use

Only submit content you own or have permission to use, including permission from people shown where needed. Do not submit illegal, abusive, exploitative or infringing content; impersonate others; bypass security, purchase or usage controls; interfere with the Services; reverse engineer the software or attempt to extract our AI models; or scrape, automate access to, copy or resell our software or catalog without permission. Restrictions do not override rights that the law or an applicable open-source license gives you.

Our intellectual property

Our software, supplied content and the Colorwise.me, My Best Colors and Wardling names, logos, trademarks and branding belong to us or our licensors. All rights not expressly granted are reserved. Use of our names or branding requires prior written permission unless the law permits it. Your right to use our software and supplied content is limited to the Services.

You may save, share and use your results for personal or permitted professional styling, subject to the law and third-party rights in materials, trademarks or likenesses. Misleading, infringing or unlawful use is not permitted. AI-generated content may not be unique or qualify for copyright protection.

Copyright complaints and removal requests

If you believe content hosted in the Services infringes your copyright, send a notice to support@colorwise.me with:

• Your physical or electronic signature and the work you claim is infringed.
• The allegedly infringing material and enough information for us to locate it.
• Your contact address, telephone number and email.
• A statement that you believe in good faith the use is not authorized by the owner, its agent or the law.
• A statement that the notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner.

We review notices and remove or restrict content where appropriate. Contact support to contest a mistaken removal. We follow any applicable statutory notice-and-counter-notice process and may terminate repeat-infringer accounts where appropriate under the law.

9. Availability, suspension and responsibility

Technical errors, maintenance, security measures and provider interruptions can affect availability; uninterrupted or error-free operation is not guaranteed. We may make maintenance or security changes and suspend access where reasonably necessary for safety, material breach or legal compliance. Where practical, we explain the issue and allow you to resolve it. Rights to remedies for defective or undelivered Services remain.

Features, models and supported platforms can change over time. Changes materially affecting paid benefits remain subject to the notice and remedies required by law and your purchase terms; no particular feature, model or platform is guaranteed indefinitely.

Warranties

To the extent permitted by applicable law, the Services are provided "as is" and "as available", without warranties of accuracy, reliability or suitability for a particular styling result. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement only to the extent they can lawfully be disclaimed. This does not replace promised paid benefits or exclude statutory standards, guarantees or remedies.

Limits on liability

Where permitted by law, we are not liable for indirect, incidental, consequential, special, exemplary or punitive losses, including lost profits, data or goodwill, or losses that were not reasonably foreseeable.

Where lawful, our total aggregate liability for the affected Services is capped at the amount you paid for them in the 12 months before the event giving rise to the claim. A One claim uses the full membership fees paid during that period, without allocating the price among apps. App-specific liability remains under the apps' separate terms.

These limits do not apply to fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be limited. Mandatory privacy, data-protection and consumer rights remain unaffected. Any unlawful exclusion or cap does not apply to you.

Responsibility for third-party claims

Where lawful, we may seek reimbursement for reasonable damages, liabilities and expenses, including legal costs, from a third-party claim against Colorwise.me or its affiliates caused by your unlawful use, material breach of these Terms or infringement of another person's rights. This excludes claims caused by our own breach, negligence or unlawful conduct and cannot exceed what mandatory consumer law permits. We give reasonable notice and an opportunity to participate in the defense. We will not settle a claim on terms that impose obligations on you without your consent.

10. App terms and policies

Find each app's Terms, license and Privacy Policy in the app or its current App Store or Google Play listing; contact support if you need help. Those documents and the applicable store license, including Apple's standard license where applicable, govern app features, permitted use, licensing, platform requirements and privacy.

These Terms and your offer govern One benefits and web billing, without replacing the app documents or separate store purchase/refund rules. The Privacy Policy explains One's account-data sharing. Applicable export controls and sanctions also apply.

11. Changes, governing law and disputes

We may update these Terms for service or legal changes, identify the effective date and provide material-change notice or request additional consent where required by law. Updates do not retroactively remove purchase or privacy rights.

Please contact support@colorwise.me first about a complaint. Israeli law applies; unresolved disputes may be brought in the competent courts of Israel, subject to your mandatory home-country consumer protections and court rights. This does not affect urgent relief, statutory deadlines, court or regulator access, or the separate dispute rules for Paddle, Apple or Google.

If a provision is unenforceable, the others remain effective where lawful. Delayed enforcement does not itself waive a right.