Refund Policy

What this policy covers

This policy covers Colorwise.me web purchases, including One membership and its included app benefits.

Web purchases and Paddle

Paddle sells web purchases as our Merchant of Record and handles refunds under the Paddle Refund Policy and Buyer Terms applicable to your purchase. These include statutory refund and withdrawal rights and any discretionary refund Paddle approves. Colorwise adds no separate money-back guarantee. Your mandatory rights, including remedies for defective or misdescribed Services, remain unaffected.

How to request a refund

Use the support link in your receipt or select Request refund at paddle.net, with your purchase email and transaction details. Paddle reviews and processes the request.

For a technical or access problem, contact support@colorwise.me first. This does not limit your right to contact Paddle or meet a statutory deadline. Please do not send card numbers or security codes.

Canceling renewal

Select Manage subscription on your One membership page. Under ordinary end-of-period cancellation, benefits and eligible monthly Wardling styling-credit refills continue through the paid period, including the rest of a paid year. Trial access continues until the trial ends. Check your confirmation for the effective date.

Canceling renewal does not automatically refund earlier payments. An approved refund can end the associated access. See Managing and canceling your subscription for details.

Separate app purchases

For My Best Colors or Wardling purchases billed by Apple or Google, request a refund through that store under its rules, your purchase terms and applicable consumer law. Joining or canceling One does not automatically cancel a separate store subscription or refund an earlier store purchase.

Find the app's own policies in the app or its current store listing; see App terms and policies.

Who provides the service

Colorwise.me; Shalmon Street 17, Tzur Hadassah, Israel. Product support: support@colorwise.me.